1. Acceptance of Terms

By accessing or using the Campbell's Xpress website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our website or services.

2. About Campbell's Xpress

Campbell's Xpress provides courier, freight forwarding, package consolidation, logistics, shipping, and related transportation services.

3. Eligibility

You must be at least eighteen (18) years old to use our services or create an account. By using our services, you confirm that you meet this requirement.

4. Customer Accounts

When creating an account, you agree to:

• Provide accurate and complete information.

• Maintain the security of your login credentials.

• Notify us immediately of unauthorized account activity.

• Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts containing false or misleading information.

5. Services

Campbell's Xpress offers shipping and logistics services including:

• Courier services

• Freight forwarding

• Package consolidation

• Shipment tracking

• Delivery services

• International shipping

All services are subject to availability.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Customs inspections

• Weather conditions

• Natural disasters

• Transportation disruptions

• Government actions

• Incorrect shipping information supplied by customers

• Circumstances beyond our reasonable control

7. Prohibited Items

Customers may not ship:

• Illegal drugs

• Firearms or ammunition

• Explosives

• Hazardous materials

• Counterfeit goods

• Stolen property

• Any item prohibited by law

We reserve the right to refuse, inspect, or report suspicious shipments where permitted by law.

8. Customs Duties and Taxes

Customers are responsible for all customs duties, taxes, import fees, brokerage fees, and government charges associated with international shipments.

Campbell's Xpress is not responsible for customs delays.

9. Packaging Requirements

Customers are responsible for ensuring shipments are properly packaged.

Campbell's Xpress is not liable for damage caused by:

• Improper packaging

• Insufficient protection

• Incorrect labeling

• Failure to disclose fragile contents

10. Payments

All fees must be paid in full before shipment release unless otherwise agreed.

We reserve the right to:

• Correct pricing errors

• Charge storage fees

• Charge redelivery fees

• Suspend services for unpaid balances

11. Claims for Loss or Damage

Claims for lost or damaged shipments must be submitted within fourteen (14) days of delivery or expected delivery.

Supporting documentation may be required.

12. Refunds

Shipping fees are generally non-refundable once processing or transportation has begun.

Refund requests will be reviewed on a case-by-case basis.

13. Intellectual Property

All content on this website including logos, graphics, text, images, and software is the property of Campbell's Xpress and may not be copied or used without written permission.

14. Limitation of Liability

To the fullest extent permitted by law, Campbell's Xpress shall not be liable for:

• Indirect damages

• Consequential damages

• Lost profits

• Business interruption

• Delays beyond our control

Our liability shall not exceed the amount paid for the affected service or the declared value of the shipment, whichever is lower.

15. Indemnification

You agree to indemnify and hold harmless Campbell's Xpress from any claims, damages, liabilities, costs, or expenses arising from your misuse of our services or violation of these Terms.

16. Privacy

Your use of our services is also governed by our Privacy Policy.

17. Governing Law

These Terms and Conditions shall be governed by the laws of Jamaica.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Jamaica.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website.

☐ I have read and agree to the terms and conditions and consent to the collection and processing of my personal information for the purpose of providing shipping and related services.

🟢 Last Updated: June 9, 2026